Overall Role Purpose


Responsible for maintaining the performance management reporting environment and participate in managing new reporting requirements to actively support in steering improvement in operations


Key Responsibilities


Maintain the SSC Performance Reporting environment and liaise with IT for any problems and issues with the technical infrastructure and the data downloads from the source systems (SAP, Basware, CREST, etc...)
Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their monthly targets.
Accurately prepare, present and analyze within the agreed timetables, the overall Global Key Performance Indicators (GKPI) and other statistics for the SSC and the service lines.
Give advice to the service line senior and midd...