The occupant will be accountable for orchestrating the delivery of service platform initiatives and establishing business intelligence as a core operational discipline and focus on maximizing business value, not just project completion, by leveraging data to drive strategic decisions and continuous service improvement.

Specialist: Platform Delivery & Business Intelligence

Key Deliverables / Primary Functions

• Lead the coordination and prioritization of a portfolio of 30-40 concurrent platform and service improvement initiatives, ensuring alignment with business value and strategic objectives.
• Oversee the WebFOCUS and BMC Helix reporting platforms to deliver actionable service intelligence, executive dashboards, and predictive analytics that inform strategic priorities.
• Safeguard a R7.9 million annual revenue stream by maintaining and enhancing the quality, stability, and capability of critical business intelligence serv...