The ( **Quality Assurance Analyst- HR Operations) i** s responsible for ensuring the quality, accuracy, and compliance of HR service delivery processes through structured audits, performance monitoring, and continuous improvement initiatives. The role conducts quality assessments, analyzes audit results, identifies process gaps and root causes, and partners with HR stakeholders to implement improvements that enhance service quality, operational effectiveness, governance, and compliance.

Candidates should be amenable to working the mid shift and must be willing to report onsite at W5th BGC three (3) days per week as required.

We are seeking **two (2) qualified candidates** to join the team as **Quality Assurance Analyst – HR Operations** .

**Duties & Responsibilities:**

**Quality Assurance Audits**

+ Conduct regular quality assurance audits of HR service delivery activities, including case management, phone interactions, online chats, and ...