An IT Incident Technician is responsible for managing and resolving technical issues within an organization’s IT environment. The role involves logging and tracking incidents, diagnosing hardware and software problems, applying appropriate solutions, and keeping users informed throughout the resolution process. The technician works within an incident management system to prioritize and handle support requests efficiently, with a strong focus on maintaining IT asset inventory in ServiceNow and supporting Windows-based devices.
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The position requires sound judgment while working under established company procedures and policies. The technician also acts as a point of coordination between users, departments, and internal IT teams to ensure timely problem resolution.
Key Responsibilities
Manage and maintain IT hardware inv...