Description/Comment: Summary:

Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.



Duties and Responsibilities

" Retrieve, sort and process specimens for shipment to referral laboratories.

" Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.

" Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.

" Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.

" Report laboratory results using established protocols.

" Perform investigations and provide resolution to complex Referral Testing issues.

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