Job Description:

Job Profile/Key Responsibilities 

Perform core operational tasks alongside team members, ensuring personal output meets defined productivity and quality standards

Serve as a key point of contact for onshore stakeholders; ensure timely and accurate exchange of information, updates, and feedback

Support onboarding and skill development of peers through structured training, knowledge sharing, and hands-on guidance

Share process changes, performance metrics, and other relevant updates with the team to maintain alignment and transparency

Collaborate with the Knowledge Management team to review, revise, and maintain accurate standard operating procedures (SOPs)