Job Description
Does building deep, strategic partnerships with key clients inspire you? Do you find enjoyment in leading large-scale onboarding initiatives, overseeing high-performing service delivery, and driving proactive solutions through data-driven governance?
Come Join ReSource Pro!
Your Role...
ReSource Pro is seeking a Sr. Client Success Manager to be responsible for the end-to-end service success of our clients. This role leads large-scale client onboarding, oversees ongoing service performance against SLAs, and drives a proactive, high-quality client experience through strong governance and data-driven management. Partnering closely with cross-functional operations, technology, and commercial/account teams, the Senior Manager translates client needs into actionable plans, leads issue resolution and escalations, and identifies opportunities to expand adoption of the organization’s services and solutions while supporting strong financial and operational pe...