Industry: Logistics
Conducive Working Environment
Location: West
Responsibilities Customer & Order Management
- Process customer orders accurately and on time.
- Handle customer enquiries, complaints, and service issues.
- Maintain good relationships with customers and attend regular customer calls/meetings.
- Ensure service levels (SLA/KPI) are met and reported.
Team & Daily Operations
- Guide and support Customer Service Assistants (CSAs).
- Provide on-the-job training and daily work guidance.
- Monitor daily service performance and address issues early.
Reporting & Documentation
- Prepare daily and monthly reports (e.g., customer KPIs, operational logs).
- Ensure correct logistics documentation (e.g., booking, Dangerous Goods, COO, LC).
- Submit reports and documents within agree...