Area: New Zealand, Wellington Division: Customer Success Position: Sr Customer Success Manager Summary The Customer Success Manager (CSM) is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities to drive customer value, onboarding, adoption, and retention at SAS customers. The CSM engages with other SAS resources to bring the necessary domain and SAS experience to assist customer to operationalize use cases and initiatives to support new as well as existing SAS implementations.

Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.

Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities + Serve as primary post-sale point of contact to ...