**Sr Director Customer Success**

Existing

Durham, North Carolina, US

+ Added - 17/06/2026
Pay Rate Low: 175000 | Pay Rate High: 225000

**Director of Customer Support – North America**

**Location:** Durham, NC (Hybrid, 2–3 days onsite)
**Compensation:** $175,000–$225,000 base salary + 20% annual bonus
**Note:** does not include equity or stock options.

**About the Role**

We are seeking a transformative, long‑term leader to serve as the Senior Director of Customer Support. This is a critical leadership position responsible for merging two customer support organizations following a recent acquisition and redefining how support operates across the region.

**Key Responsibilities**

+ Lead the transformation of the North American support organization from reactive firefighting to a proactive, predictive support model.
+ Reduce support demand through root‑cause analysis, process improvements, and cont...