Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

In this role, your primary focus will be to support Infrastructure Level 2 Operations with a primary focus on Windows and Unix Server technologies and methodologies, which will have a heavy emphasis on automation and a hybrid cloud environment, while maintaining operational excellence in multiple world class Data Center environments.

Job Responsibilities

• Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems.
• Provide L2 support and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure KPIs, such as breach case target, MTTR and escalation target is met.

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