• To provide operational management to the service business of a branch in Hong Kong.
• Provide the leadership necessary to ensure that the service branch meets customer needs, support sales, and achieves business financial objectives
• Work closely with management for the implementation of SVS plans & strategies and company wide initiatives to maximise customer satisfaction and company goodwill
Key Areas of Responsibility:
Meeting monthly, quarterly and annual financial targets of the branchPerformance management, career and succession planning for service employees of the branchBusiness improvement, achieving aggressive productivity targets Account management of defined key accountsAccurate planning and forecasting of business performanceDeploy growth initiativesCustomer relationship management processes and increasing customer satisfaction levelsUnderstanding customer related critica...