Sr. Human-Centered Design (HCD) Strategist
Location: Baltimore, MD (Hybrid)
Type: Contract-to-hire

Overview
We’re seeking a Senior Human-Centered Design (HCD) Strategist to help improve complex, high-impact public benefits experiences—especially across the Medicaid eligibility, enrollment, and renewal lifecycle. In this role, you’ll partner closely with policy, operations, program, and technology teams to ensure service and system decisions are grounded in real user needs and operational realities.

You’ll lead user research and service design, translate insights into actionable artifacts (journey maps, service blueprints, prototypes), and help teams adopt practical, repeatable HCD ways of working.
Responsibilities

+ Serve as the Senior HCD Strategist on an outcomes-focused team, contributing senior domain expertise while collaborating across policy, operations, eligibility, and IT functions.

+ Lead human-centered design across the elig...