Position summary 

The Technical Support Associate, Sr. works under general supervision and is responsible for providing technical assistance and support related to computer systems, hardware, and software. This individual responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions while working directly with impacted users of technology. 

Job duties 

(* denotes an “essential function”)  

• *Provide 1st and 2nd level IT support service, using a professional approach with excellent, proficient telephone techniques and high quality communication through effective, practiced customer service skills.  
• Respond to technical support queries and log them into the IT Service Management System, ensuring that details are accurately and promptly entered to the requestor's and the division's satisfaction. ...