Position Information


Functional TitleSr. Manager, Customer Care (Call Center)

Recruitment Category TypeStandard

Functional CategoryCustomer Service

GradeGS.18

FLSA StatusExempt

Requisition Number26-0248

Number of Vacancies1

Job LevelDivision Manager

Job CodeN/A

Job Description Summary

Organization NameCustomer Care

Reports toDirector, Customer Service

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule
Hours as scheduled. Call Center Operates Monday-Friday 8am-6pm. Additional hours as required.

Position LocationLaurel


Position Summary Information


General Summary
TheSr.Manager, Customer Caredirects and manages customer-oriented services and outreach activities for the Commission, and provides oversigh...