As the Senior Manager CX Strategy you will be part of the Regional Customer Experience team at Talabat. You will play a pivotal role in transforming customer experience at Talabat ensuring that our platform is intuitive personalized and reliable delighting customers at every touchpoint to drive brand loyalty. This role will require strong leadership skills and a datadriven approach to uncover key insights challenge the status quo and drive meaningful improvements across the customer journey.

You will be responsible for owning key experiential metrics analyzing data to identify customer pain points prioritizing initiatives based on impact and collaborating crossfunctionally to deliver bestinclass customer experiences. You will be accountable for your teams performance ensuring that insights are translated into impactful actions and fostering a culture of collaboration innovation and customercentricity. If you are passionate about customercentric innovation process optimizatio...