Sr Manager, EUS

Date: May 14, 2026

Location:
Webster, MA, US

Company: MAPFRE

**Summary**

With senior business and technical management, plan short and long term system strategy for End User Services and IT Service Desk delivery and ongoing support. Plan, direct and monitor customer focused activities to ensure that fixes / solutions are implemented in a timely, efficient and accurate manner. Provide managerial direction to staff through all aspects of Customer Break-fix, new hire fulfillment, procurement, inventory and Request Management. Direct the research and acquisition of technical solutions and the development of staff to ensure that customer departments are adequately and appropriately supported. Responsible for leading the day-to-day operations of the End User Services and IT Service Desk Teams which includes triaging incidents, delivering to committed service levels. This will include monitoring workload, managing staff performan...