Description
This role is responsible for customer experiences with major scope and strategic importance. It operates in contexts where the problem, opportunity, and strategy may not yet be defined. It requires significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders, set a vision, and design the right long-term solution. The role delivers with complete independence and intentionality, with considerable impact on long-term strategy, market segments, and organizational priorities and goals..

Key job responsibilities
- Own a 3–5 year strategic roadmap, drive clarity in ambiguous spaces, and make high-stakes decisions using first-principles thinking when data is incomplete
- Develop deep customer expertise through direct engagement with senior decision-makers and lead research to identify breakthrough opportunities
- Evaluate technical proposals with sufficient depth to challenge trade-offs, foresee architectural c...