Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced ground-breaking devices like Fire tablets, Fire TV and Amazon Echo.

What will you help us create?
We are seeking a senior leader for our Hardware Service Engineering team who will be responsible for defining the customer facing and internal strategy for the warranty and returns services of a new complex product. In addition to creating the overall service strategy, the NPI Engineering Program Manager owns development of technical processes for dis-assembly, assembly, spare parts reclamation, and development of tooling solutions to facilitate service operations.

This includes defining, developing, deploying and sustaining hardware screening operations and repair/refurbishment processes globall...