Summary: Develops and maintains relationships with new and existing VIP players. Responsible for new player acquisition and repeat visitation from higher worth customers. Builds relationships to instill loyalty to the property.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
Smile, display energy and open body languageProactively greet team members and guests, initiating interaction to provide serviceAlways use a positive parting remark to end the conversation
Essential Job Functions:
Creates a new business pipeline, bringing in top customers and providing elevated service experience.Ability to extend complimentary services in accordance with the approved comp matrix.Reviews player ratings and histories to evaluate and make decisions fo...