Title:- NICE CXOne CE

Live Vox

NICE CXOne CE

Live Vox: 6+ years of experience

Onsite position

NICE CXone Studio: Strong proficiency in ACD, IVR, and Studio scripting.

API

Data Handling: Work with REST APIs, JSON, and XML for data exchange and system connectivity.

Scripting

Automation: Create, test, and deploy CXone routing scripts, workflows, and automation processes to optimize contact center operations.

Experience with Nice WFM solution

Support experience in handling P1, P2 and P3 incidents in a contact center application area. Experience with connectivity of Nice with Salesforce CRM solution.

About Us:-

At *** (*** | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer experienc...