Job Summary: We are looking for a skilled and dynamic Business Analyst to join our team (Australian Superannuation provider). The ideal candidate will work closely with business stakeholders to understand their needs, gather and document requirements, and ensure that solutions are implemented effectively within the Digital environment. The candidate should ideally have knowledge and experience with Amazon Connect Contact Centre Solution, Dynamics CRM and its integration with Microsoft products, and External Applications (Data repositories, Portal, Registry). You will be responsible for transforming business requirements into functional specifications and ensuring that the solution is aligned with the business goals. Key Responsibilities: Requirements Gathering & Analysis: o Collaborate with business stakeholders (Business BAs) to understand business requirements and translate them into functional specifications. o Have strong communication skills, and a consultative mindset into under...