SCOPE OF SERVICES The Senior UX Researcher and Designer is a strategic partner who ensures New York City government services are driven by rigorous evidence and New Yorker-centered insights. Reporting to the Director of Design, you will spearhead high-impact discovery sprints for the City's most critical public services. You will work in lockstep with product managers, digital strategists, designers and analytics expert to triangulate qualitative findings with quantitative data, ensuring every product decision is grounded in a holistic understanding of New Yorkers' behavior. From those insights, you will wireframe user journeys based on insights and requirements. TASKS:

+ Execute end-to-end research for high-priority public services, defining challenges and identifying opportunities for evidence-based guided experience.

+ Collaborate with product manager, digital strategist, analytics and other user researchers to create user research plan, hypotheses and shape u...