Years of Experience: 5 - 7 years of experience


Education Requirements: Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.


Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.


Position Description: The Virtualization Administrator II or equivalent is responsible for managing and maintaining

the agency’s virtualized IT infrastructure to ensure its stability, performance, and security. This includes administering both ...