Zendesk holds a vast amount of knowledge about how our customers resolve issues for their customers. The Maquina team turns that knowledge into action — building AI-powered procedures that guide agents step by step through complex workflows, and increasingly letting conversational AI agents handle them autonomously. Our work is built on one of the largest Retrieval Augmented Generation platforms in the customer experience space, already in use by customers in banking, retail, and public services.
We're looking for a well-rounded Staff Engineer to join the Maquina team in Lisbon. The team collaborates closely with sister teams in Copenhagen and with data science and ML partners. You'll need to be comfortable navigating ambiguity in a fast-moving product area, and balancing long-term architecture with short-term delivery.