About the role

ALORICA TELESERVICES, INC. is a leading provider of customer service solutions. As a Telco Customer Service Representative, you will be responsible for delivering exceptional customer service to clients in the telecommunications industry. This is a full-time role based in Makati City Metro Manila.

What you'll be doing

• Handling inbound customer inquiries via phone and digital channels
• Providing technical support and troubleshooting for customer issues
• Educating customers on product features and services
• Processing customer orders, requests, and complaints in a timely manner
• Escalating complex issues to the appropriate teams for resolution
• Maintaining accurate records and updating customer information in the system
• Adhering to quality standards and key performance indicators

What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provid...