Areas of Responsibility

• Customer Experience
  • Be professional.
  • Manage customer interactions, complaints and requests.
• Optimize selling space and drive replenishment to ensure stock availability.
• Conduct floor walks to ensure housekeeping disciplines are adhered to.
• Store Profitability
  • Sales - meet or exceed targets.
  • GP - reduce wastage & improve stock accuracy within benchmarks.
  • NP - reduce controllable expenses in line with budgets.
  • Interpret Income Statement information and formulate and implement action plans.
  • Identify challenges, trends and opportunities to drive continuous improvement.
• Store Disciplines & Productivity
  • Ensuring that monthly store audit benchmarks are achieved and improved upon.
• Risk Management
  • Effective stock control and stock management.
  • Effective cash handlin...