Areas of Responsibility:
Customer Experience
Be professional
Manage customer interactions, complaints and requests
Optimize selling space and drive replenishment to ensure stock availability
Conduct floor walks to ensure housekeeping disciplines are adhered to
Store Profitability o Sales -
meet or exceed targets GP - reduce wastage & improve stock accuracy within benchmarks o NP - reduce controllable expenses in line with budgets Interpret Income Statement information and formulate and implement action plans o Identify challenges, trends and opportunities to drive continuous improvement
Store Disciplines & Productivity
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