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🥝 Strategic Account Manager, Grocery and Pets (TikTok Shop, Malaysia)
TikTok | kuala lumpur, Malaysia | Posted June 29, 2026
Job Description
Responsibilities
- Acquire and incubate brands, principals, distributors and key merchants that contribute meaningful GMV growth within Groceries and Pets.
- Build and maintain strong relationships with merchants, negotiate commercial plans and secure best deals based on campaign priorities and seasonality.
- Identify growth opportunities for merchants through assortment expansion, pricing strategy, content, livestream and affiliate levers, while building JBPs.
- Manage seller performance and service quality, including cancellation rate, return rate, shipping lead time and customer experience to improve conversion.
- Manage mid and long-tail sellers through scalable incubation programs, seller communications and performance management tools.
- Develop and execute category or sub-category growth plans with clear actions across traffic, assortment, content and monetisation levers.
- Support internal business reviews, mer...