Join us as a Strategic Customer Success Manager and become a key partner to our customers on their cybersecurity journey. You’ll use your product expertise and domain knowledge to help organisations maximise value, accelerate platform adoption, and achieve their most critical security objectives.

About the Team

As a Strategic Customer Success Manager, you’ll play a pivotal role in driving customer success, satisfaction, and long-term growth. Acting as a trusted partner to CISOs and key stakeholders, you’ll build strong relationships, understand each customer’s unique cybersecurity goals, and guide them in achieving meaningful outcomes with Rapid7 solutions.

Working cross-functionally with Sales, Product, Support, and Engineering, you’ll help move customers seamlessly through their lifecycle, from onboarding to long-term partnership.

Customer Success sits at the centre of our business, and in this role, you’ll act as the voice of the customer - advocati...