Reports To

CEO/Founder

Directly Responsible For

All staff in the company working alongside the COO.

Job Purpose

Optimise the company's operating capabilities, build structure, accountability and repeatability ensuring the customer always receives on‑time, high quality products and service. Lead on strategies to safeguard assets and stock while achieving growth targets and profit margins. Team up with management to implement business strategies.

Objectives of this role

• Develop & Drive organisational vision, operational strategy, and hiring levels/plans
• Translate strategy into actionable steps for growth, implementing organisation‑wide goal setting, performance management, and annual operations planning.
• Work with the COO to ensure operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organisational goals are met.
• Serv...