Become a Strategic Leader in Customer Success at Sadie! In this pivotal role, you will guide hotels through the onboarding process for our innovative Voice AI platform.
Sadie is looking for a proactive Customer Success Manager who can effectively onboard new hotel clients. Your 2+ years of experience will allow you to collaborate with sales and support to ensure a smooth transition. You'll utilize your strong communication and problem-solving skills to enhance workflows and customer satisfaction.
Key Responsibilities:
• Serve as the primary contact during customer onboarding
• Facilitate seamless integration with booking systems
• Conduct training sessions for hotel staff
• Overcome any obstacles during the onboarding journey
• Track adherence to onboarding timelines and milestones
Requirements:
• 2+ years in customer success or onboarding, preferably in SaaS
• Excellent problem-solving and communication skills
• Strong organizational skills for various...