What You'll Do The Strategic Technical Account Manager (STAM) supports the retention and growth of Avalara’s highest-ARR customers by serving as their primary technical support resource. This role provides expert troubleshooting, proactive technical guidance, and structured engagement to ensure product stability and long-term customer success. The STAM builds trusted relationships and drives a preventative support approach that reduces risk and improves customer outcomes. The role also partners during hypercare to ensure a smooth transition from implementation to ongoing support. How this Role Elevates Avalara (business, teams, customers) From a business perspective, the STAM strengthens Avalara’s relationships with its highest-value customers by delivering consistent, expert technical leadership. By resolving complex issues quickly and preventing recurring risk, this role protects revenue, reduces churn exposure, and reinforces customer confidence in Avalara’s platform. For our teams,...