A global leader in customer experience management is seeking a Workforce Planning Manager to oversee a team of Capacity Planners and Schedulers. The ideal candidate will manage resource planning, forecasting, and scheduling, drive operational excellence, and enhance service quality. Essential skills include strong organizational abilities, advanced Excel expertise, and the capacity to lead strategic initiatives. Interested applicants with a background in Business Administration and contact center knowledge are encouraged to apply. This role is pivotal in ensuring effective operations and workforce utilization.
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