Job Description

Unfortunately, we are unable to offer sponsorship for this role.

The purpose of this role is to be the primary point of contact for customers regarding their testing progress, providing timely updates, answering inquiries, and ensuring a smooth flow of communication between the testing teams and customers.

This is a full-time role working 47.5 hours per week, Monday to Friday 08:00 till 16:00.

Responsibilities

• Ensure customer enquiries are responded to at first point of contact where possible.
• Communicate delays in analysis to customers at the required service level, specifically for samples sent to partner laboratories.
• Transfer customers to the appropriate person within the business when a first‑point response is not possible.
• Provide accurate, valid and complete information using the correct methods and tools.
• Engage in direct client communication for additional sample ana...