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🥝 Supervisor
SHARAF DG LLC | dubai, United-Arab-Emirates | Posted June 01, 2026
Job Description
Responsibilities - Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
- Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross‑selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
- Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
- Collaborate with audit teams during internal & external audits, ensuring compliance with industry regulations.
- Contribute to internal mystery‑shopping initiatives to assess the quality of customer interactions.