.* Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results* Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.* Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations* Review, develop and implement process improvements, departmental goals, and objectives* Conduct monthly operations review and execute action items agreed with the manager and business unit partners* Manage multiple processes or work functions simultaneously* Monitor and manage workload and assignments of the team* Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions* Manage and facilitate the corrective action process, partnering...