Sales & Performance Achieve and support store monthly sales targets (turnover, units per transaction (UPT), and average transaction value (ATV)) Monitor daily sales performance and provide feedback to the team to improve results Drive conversion rates through active selling and customer engagement Team Leadership & People Management Supervise and support team members to meet individual and team sales KPIs Conduct on-the-floor coaching and provide regular performance feedback Assist in managing staff attendance, punctuality, and productivity in line with company standards Support implementation of performance improvement plans (PIPs) where required Customer Experience Ensure delivery of excellent customer service standards aligned to Footgear expectations Monitor and reduce customer complaints, ensuring resolution within required turnaround times Drive customer engagement behaviours (greeting, upselling, product knowledge) Stock Control & Merchandising Oversee stock accuracy through r...