SUMMARY: The Supervisor is responsible for supervising and coordinating activities of pharmacy technicians serving ARx Patient Solutions Pharmacy.  

 DUTIES AND RESPONSIBILITIES:

• Supervises daily technician tasks and performance levels applying operating discipline across both front end and fulfillment. 


• Monitors pharmacy workflow queues and phone service levels


• Creates pharmacy technician schedule and schedule adherence.


• Manages and reallocates resources intraday to maintain workload and service level agreements. 


• Provides coaching and performance feedback daily and as needed.


• Provides weekly huddles to cover communications/process opportunities and changes.


• Completes monthly 1 on 1’s to evaluate workload, performance, and correction. 


• Completes daily timecard review, quarterly performance review and annual performance review of strengths and opportunities for improvemen...