Role Summary

Responsible for ensuring smooth flow and on-ground day to day operations of On-Road Quality Control Patrollers (t-patrollers) leading a team to monitor the talabat fleet and achieve continuous improvement of rider compliance, performance and quality KPIs.

What's On Your Plate?

• Lead the on-ground team of Patrollers to Ensure and improve rider quality KPIS and compliance
• Ensure completeness, accuracy, and compliance of the reports generated by t-patrollers
• Improve and enhance the utilization, processes and best practices of t-patrollers team
• Responsible for the growth and development of tPatrollers
• Assign team duties and organize schedules as per the demand
• Provide performance reports on regular basis (weekly/monthly)
• Lead the team to complete Ad-hoc tasks and projects

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