Job Description

Job title: Supervisor, Service Operations, IT
Department: Global IT Services
Location: Delta Park
GLS: M02
Working hours: Monday - Friday, 37.5 hours a week

Job summary – What to expect

As the IT Operations Supervisor for EMEA in our Global IT Services team, you will manage day‑to‑day operations of the regional Service Desk, including processes and procedures, scheduling, escalations, and reporting, while ensuring the IT Operations function provides the best possible service to their customers and that staff and resources are allocated appropriately.

Responsibilities

• Acting as the first point of management escalation for areas of responsibility.
• Collaborating and partnering with other IT resolution groups to resolve incidents, fulfilling requests and diagnosing problems to meet defined service levels.
• Analysis of performance of team activities and documenting resolutions, ident...