Job Description & Requirements

Core Roles and Responsibilities

• Monitoring daily workflows, setting team objectives, and ensuring compliance with company policies and safety regulations.
• Providing clear direction, coaching, and training to team members to improve performance.
• Setting KPIs, conducting performance reviews, and providing feedback, as well as administering improvement plans.
• Managing shifts, time-off requests, and ensuring adequate staffing levels.
• Bridging the gap between frontline staff and upper management, including reporting on team productivity and progress.
• Addressing employee disputes and resolving operational issues quickly.
• Ability to motivate, delegate, and guide teams towards goals.
• Effective, clear, and empathetic communication skills.
• Decisiveness in resolving operational or personnel issues.
• Organizing workflows and deadlines effici...