Responsibilities

• Staff Supervision & Training
  • Supervise and coordinate the activities of store staff to ensure smoonth daily operations
  • Train, coach and mentor staff on customer service, store policies, and product knowledge
  • Monitor staff performance, provide constructive feedback, and ensure adherence to company policies
  • Address any employee performance issues and provide coaching to ensure staff development
• Customer Service
  • Ensure high levels of customer satisfaction by overseeing guest interactions and addressing complaints promptly.
  • Maintain a positive store atmosphere and ensure customer satisfaction is consistently met
  • Resolve customer complaints and conflicts in a professional and courteous manner.
• Sales and Operations
  • Support the achievement of sales goals by ensuring effective store operations and product ava...