Job: Support Analyst I
Duration: 3+ Months

 
Job Summary: -
Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues.
-Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
-Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
-Tracks all customer service items to completion.
-Evaluates customer service issue to determine level of service needed.
-Resolves all Tier 1 issues.
-Escalates Tier 2 issues to appropriate resource.
-Maintains and increases knowledge of IS application, hardware, mobile devices and multiple operating system platforms.
-Works under direct supervision to accomplish daily ass...