Role Overview

We are looking for a skilled and detail‑oriented Support Analyst to join our ProLease Enterprise team. This role is responsible for providing advanced application support, owning escalations, and resolving complex system issues to ensure the stability and performance of the platform. You will work closely with clients, internal stakeholders, and product/development teams, acting as a key escalation point and playing a critical role in maintaining high service standards.

Key Responsibilities

• Provide advanced support for MRI ProLease Enterprise, resolving complex application and system issues
• Perform root cause analysis (RCA) and drive permanent resolution of recurring issues
• Investigate system behaviour using data analysis, logs, and reporting outputs
• Support users with lease accounting, financial reporting, and system functionality
• Collaborate with development and product teams to trou...