Job Title: Tier 2 Customer Support Associate (BPO)

Job Description:

We are hiring for a Tier 2 Customer Support Associate role to provide high-quality customer support through calls, emails, and chat. The candidate will be responsible for resolving customer issues, handling recruitment-related queries, guiding users on self-service portals, and ensuring SLA and quality compliance.

Key Responsibilities:

• Handle inbound/outbound calls, emails, and chat support
• Resolve customer queries and provide Tier 2 support
• Assist candidates with recruitment-related concerns (freshers & rehires)
• Guide users on portals and system navigation
• Follow escalation procedures for unresolved cases
• Maintain accurate documentation and system updates
• Ensure SLA adherence, quality standards, and GDPR compliance

Required Skills: