Hospitality Technology Company offering an integrated cloud-based PMS system based in Somerset West is currently recruiting for a Support Consultant.
 
As a Hospitality Support Consultant, you will provide first-line telephone and email support, troubleshoot and document client issues, assist with training and product implementation, and coordinate software upgrades and maintenance.



Duties:
 
Answer client queries received via telephone, email, or chat with empathy, professionalism and as accurately as possible. 
Actively listen to the client and ask in-depth questions to identify the root cause of the problem.
Assist with the support group email box to help with capacity. 
Use internal systems, bes...