Job Summary
Provide technical support to customers, for home-automation and electronics products. This is an office-based support role. You will not visit sites, but you will guide field installers and customers over phone, video, and chat. Strong electronics basics and fluent Hindi are mandatory.
Mandatory :Hindi Natural Speaker
Key Responsibilities / Duties
1.Technical Support
•Assist installers with wiring, configuration, and troubleshooting over call/video.
•Diagnose hardware issues: sensors, relays, loads, power supplies, modules.
•Verify installation photos, wiring diagrams, and provide correction steps.
•Log issues clearly and escalate to R&D/QC when required.
2.Coordination & Issue Tracking
•Maintain detailed support logs, ticket status, and follow-ups.
•Ensure ...