**Req ID**:
We are currently seeking a Support Lead CDS - D365 Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
**Support Lead CDS - D365 Support Engineer**
**Job description**
Work as part of a team that supports and enhances worldwide business processes and systems. Utilize your strong technical competencies and functional business expertise to identify, evaluate and support systems and processes for Ecolab Industrial Sales & Service business users.
This position of Support Engineer is a versatile position that requires very good problem-solving skills & Communication.
The Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Responsible to escalate unresolved issues to appropriate development team in a timely manner.
**RESPONSIBILITIES**:
- Escalate complex issues to the appropriate teams in the timely manner.
- Collaborate with other teams to improve the over...