Position Purpose

The Support Manager provides courteous, professional, prompt, and exceptional service and support to TAIT’s diverse clientele. They collaborate with various departments and teams to develop the right solutions to customer concerns, focusing on client contact, site inspections, part repairs, part ordering, and client support agreement management.

Essential Responsibilities / Accountabilities

• Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
• Provide feedback from customers on product quality and features.
• Follow TAIT QHSE and global Service & Support policies and procedures.
• Ensure clients are satisfied with the services provided.
• Meet client expectations by agreeing on clear scope, schedule, and contract.
• Ensure that support tickets are kept out of breach with professional, clear, concise information for both internal and external use....